Shipping Policy

Last Updated: 24/06/26

Thank you for shopping with Lia Designs. We are committed to delivering your jewellery safely and efficiently throughout Australia.

Processing Times

All orders are processed within 1–3 business days after payment has been received and confirmed.

Orders are not processed, shipped, or delivered on weekends or Australian public holidays.

During peak periods, sales, or promotional events, processing times may be slightly extended.

Shipping Within Australia

We currently ship Australia-wide.

Standard Shipping (Free)

• Free on all orders

• Estimated delivery: 2–8 business days

• Tracking included where available

Express Shipping

• Flat rate: $14.95 AUD

• Estimated delivery: 1–4 business days

• Tracking included

Delivery times are estimates only and may vary depending on your location and courier services.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear.

Delivery Delays

While we do our best to ensure your order arrives on time, delays may occasionally occur due to circumstances beyond our control, including:

• Courier delays

• Extreme weather conditions

• Public holidays

• High shipping volumes

• Remote or regional delivery locations

Lia Designs is not responsible for delays caused by shipping carriers.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the parcel.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number

• A description of the issue

• Photos of any damage (if applicable)

We will work with the shipping provider to investigate and assist in resolving the matter.

Authority to Leave

If a parcel is left in a safe location at the delivery address, responsibility for the parcel transfers to the customer once delivery has been confirmed by the courier.

Contact Us

For any shipping-related questions, please contact us:

Lia Designs
Email: Lia.srg1803@yahoo.com

We aim to respond to all enquiries within 1–2 business days.